Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
Form of Payment: Check or major credit cards. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement. Final payment will be processed upon submission of a completed Brown Infinity Tours Credit Card Form or online. Third-party credit cards are not acceptable. All payments made within 30 days of departure must be in the form of a certified check, money order, or credit card. There is a $35 fee for returned checks.
Cancellation: Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on specific dates outlined in the package prior to departure.
Refunds will be based on the total sum of money received minus the non-refundable deposit and all administrative fees.
Hotel Reservations only:
Up to 31 days prior to departure: 100%
30 to 8 days prior to departure: $100 p.p. plus 1 night
7 days or less prior to departure: $100 p.p.
Reservations for River or Sea Cruise:
Up to 121 days prior to departure: 100% of cost
120 to 91 days prior to departure: 90% of cost
90 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: $300 p.p.
1 day or less prior to departure: $200 p.p.
GROUP TERMS
All Brown Infinity Tours Terms & Conditions apply, except where modified. See additional Group Information section.
PAYMENT
Initial Group Deposit: $500 per group non-refundable deposit and signed contract is due to reserve services
Air Deposit: $100 per person within 21 days of confirmation, refundable up to 100 days prior to departure (except where airline terms differ)
Second Group Deposit: $200 per person 180 days prior to departure
Passenger Names: 100% of names are due 120 days prior to departure fo Sea or River Cruise and
100 days prior to Customized or Scheduled Bus Tours
Final payment
Customized or Scheduled Bus Tour: 60 days prior to departure
Sea or River Cruise: 120 days prior to departure
Final rooming list: 60 days prior to departure
Cancellation: When a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
Refunds will be based on the total sum of money received minus the non-refundable deposit and all administrative fees.
Customized or Scheduled Bus Tour
Up to 180 days prior to departure: 100% of all services
179 to 91 days prior to departure: 50%
90 to 61 days prior to departure: $200 per person
60 to 31 days prior to departure: $500 per group
30 days or less prior to departure/ no-show: $100 per group
Sea or River Cruise
Up to 121 days prior to departure: 100% of all services
120 to 61 days prior to departure: 75% of land/cruise services & 100% of air cost
60 to 31 days or less prior to departure: 50% of land/cruise services & 100% of air cost
30 days or less prior to departure/ no-show: $200 p.p.
Reservation Changes: Changes to an existing reservation, whatever the cause, will incur $50 per person plus any additional supplier fees. This includes name changes and removal of any services such as optional tours and transfers. Please note that name changes to airline reservations are subject to full cancellation and rebooking. See section for specific information. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
Airline Tickets: Once full payment is received, Brown Infinity Tours airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment Due date, you may be required to pay a larger non-refundable deposit and/or complete full payment. Once issued, Published Instant Purchase Airfare tickets normally may be changed prior to the departure date and the airfare applied toward travel within the following 12 months for a fee of $200 plus any difference in airfare; specific fees and policies may vary by airline.
Airlines: Airline schedules and flights are subject to change without notice. Brown Infinity Tours is not responsible for penalties incurred for tickets, international or domestic, not issued by Brown Infinity Tours due to schedule and/or flight changes. It is the passenger’s responsibility to know whether the airline reserved on their behalf participates in the passenger’s frequent flyer program and to provide the information to their program administrator. Airline reservations completed online are subject to review and, should Brown Infinity Tours deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Brown Infinity Tours will require immediate and full payment of the airfare and airport taxes and fees as itemized on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger. We suggest that you contact the carrier several weeks prior to departure for seat assignments. Passengers are responsible to reconfirm their flights 72 hours prior to departure for all flights.
Airline Frequent Flier Programs: Passengers are responsible to contact the airline directly.
Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Brown Infinity Tours will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing and forwarded to the attention of Customer Service, travel@browninfinitytours.com.
Airport Taxes & Fees: The following per person charges are not included and are collected by Brown Infinity Tours with final payment: September 11th Security Fee of $2.50 per enplanement at a US airport (up to a maximum of $10 per round-trip); passenger facility charges of $4.50 per segment (up to a maximum of $18 per round-trip); US Federal Domestic Segment Fee of $3.60 per segment (one takeoff and one landing constitute one segment); U.S. Travel Facilities Tax of $8.00 USD per direction (only applicable to flights to/from Alaska and Hawaii and the 48 contiguous U.S. states or between Alaska and Hawaii); U.S. Immigration User Fee of $7; U.S. Customs User Fee of $5.50; U.S. APHIS User Fee of $5; U.S. International Transportation Tax of $16.10 per arrival or departure; and Foreign Government security/tourism/airport/international transportation taxes and fees of up to $250 USD (varies widely by destination and fluctuates with exchange rates). Airport taxes & fees which appear on the invoice reflect the taxes and fees that are applicable when the original reservation is completed. These taxes and fees may vary prior to airline tickets being issued. We reserve the right to amend the airport taxes & fees to reflect any changes prior to ticketing.
Luggage: Please visit airline website for their requirements.
Contact Information: Passengers are responsible to ensure that Brown Infinity Tours has the correctly spelled name, address, phone number, email and fax data for all passengers. Names printed on the invoice must exactly match the first and last name written in their passport (middle names or initials are not needed). Brown Infinity Tours will not be responsible for passengers who do not receive an invoice or documents due to inaccurate information.
Passports and Visas: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Due to the new government directive requiring US citizens traveling to the Caribbean and Bahamas to have passports, processing of new and renewed applications can take up to 6 months. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
Travel Protection (Insurance): The cost of your trip may increase, due to personal emergencies that may affect your travel plans. Comprehensive trip insurance is therefore highly recommended by Brown Infinity Tours. Your premium is related to your trip cost, so you don’t have to worry about being over-insured. Trip Protection Plan premiums are non-refundable.
Children: All children under 18 years old must be accompanied by an adult. Minimum age for children on escorted or guided tours is 6. Minimum age for European River Cruises is 12. There is no minimum age on independent packages. Discounts for children sharing a room as third may apply to children under 12.
Travelers with Disabilities: Tour participants requiring any form of assistance are required to notify Brown Infinity Tours in writing at the time of reservation, and must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. Wheelchairs and/or Walkers: Due to physical constraints and space limitations, wheelchairs and walkers may not be taken aboard motor coaches and/or river cruise ships. Brown Infinity Tours reserves the right to remove any person from a tour or cruise who has not provided the required notification, has not received written confirmation from Brown Infinity Tours or does not comply with these regulations. All related expenses, including those to return home, will be borne by the passenger.
Hotel Accommodations: All rooms are standard two single bed rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple rooms consist of standard two single beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Brown Infinity Tours agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
Hotel & Cruise Profiles: Brown Infinity Tours hotel and cruise ship profiles are based upon information provided to Brown Infinity Tours by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. Brown Infinity Tours does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Meals: As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated.
Sightseeing: Will be operated by motor-vehicle, its size dictated by the number of participants. Brown Infinity Tours has designed the tours to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Brown Infinity Tours imposes mandatory coach seat rotation with no exception. Persons requiring any assistance or who have any form of disability should refer to section "Travelers with Disabilities". On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, due to unforeseen circumstances there may be last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment.
Rail: Rail tickets are valid for the dates and times specified and once issued are non-refundable. The possibility of date and/or time changes once issued is strictly subject to availability and may by accompanied by rate increases.
Optional Sightseeing Tours: A limited selection of optional sightseeing tours are available for purchase at any time until the final payment due date. Those associated with escorted and guided programs will be available for purchase locally based upon availability. Some optional tours require a minimum number of participants and may not be operated; in such cases, the tour company will attempt to notify you locally, and you will receive a full refund upon your return home. Optional tours may be conducted in more than one language.
Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour’s departure, and all money will be refunded. Brown Infinity Tours will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by Brown Infinity Tours) able to continue. Should Brown Infinity Tours elect to cancel a departure for any of these reasons every effort will be made to obtain refunds from suppliers, even though no guarantees can be provided on their behalf.
Group Harmony: Brown Infinity Tours reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group. All expenses to do so will be borne by the passenger.
Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Brown Infinity Tours. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will automatically be billed for the transfer service, which you may advise us to cancel at any time prior to your final tour payment date. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Brown Infinity Tours or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.
DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, documents will be sent via email 21 days prior to the onset of services. Paper documents, when requested, will be delivered approximately 14-21 days prior to the onset of services. A complete street address is required for mailed documents (no PO boxes). Charges may apply for paper documents when e-documents are available: via Ground $20; via Express $30.
Health Requirements: Check with your healthcare provider for up-to-date requirements. Required inoculations, if any, must be recorded by clients’ health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs.
CUSTOMER SERVICE: All customer service issues must be submitted in writing and received no later than 30 days following your return. Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. Airline flight cancellations and delays for any reason are not the responsibility of Brown Infinity Tours. Submit your claim directly to the airline. Brown Infinity Tours does not guarantee airline response. Eligible airline tickets may only be refunded once the original paper coupons are returned to Brown Infinity Tours via a trackable overnight package; e-tickets do not need to be returned. Lost paper tickets have no refund value. Processing of claims will take up to eight weeks from the date Brown Infinity Tours receives relevant documents. These terms may not be changed by anyone other than an authorized representative of Brown Infinity Tours and must be documented in writing. Brown Infinity Tours is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Brown Infinity Tours.
RESPONSIBILITY: Brown Infinity Tours and its representatives abroad act only as independent contractors acting on behalf of neither the customer nor the suppliers and principals. All exchange orders, coupons, and tickets, whether paper or electronic, are issued subject to the terms and conditions under which such means of transportation, accommodations, and other services are offered or provided. The issuance and acceptance of such documents shall be deemed to be consent to the further conditions. Brown Infinity Tours does not own nor operate the hotels, motor coaches, airlines, cruise lines, or any other service providers which compose their tours, and will not be held responsible for changes and/or cancellations for any reason by airlines, hotels or cruise ships.
Brown Infinity Tours, the Travel Agent(s) and/or Tour Operator, shall not be in any way liable for injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith. Brown Infinity Tours shall not be held responsible for potential risks and hazards associated with travel to destinations included in its documents, where injury, delay, or unanticipated events may occur. Brown Infinity Tours shall not assume responsibility for standards of quality, hygiene, political stability, cuisine, sanitation facilities, diseases or viruses contracted while traveling for any cause, cleanliness, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations. Travel to these areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. It is the responsibility of the passenger(s) to check with the U.S. State Department, Consular Information, for any current advisories and updates to the destinations on their itinerary. Brown Infinity Tours shall be held harmless from any and all liability in connection with the foregoing. Brown Infinity Tours cannot accept responsibility for loss or expense due to delay or changes in transportation schedule or other causes. Brown Infinity Tours shall not be held responsible for potential loss of services due to inclement weather conditions.
Any and all disputes and matters whatsoever arising under, in connection with or incident to these Terms and Conditions, to the document, to the website, or any other information relating in any way to the trip, or to the trip itself, shall be litigated before the United States District Court for the Eastern District of Pennsylvania, or as to those lawsuits to which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in Montgomery County, Pennsylvania, U.S.A. to the exclusion of the courts of any other county, state or country. Any suit to recover on any such claim is waived unless filed within 180 days after the date of departure, and unless served on Brown Infinity Tours within 120 days after filing.
SEA & RIVER CRUISES
Cabin Assignment (Sea Cruises): Cabins are assigned in a general cabin category on run-of-ship basis within 30 days of departure. Brown Infinity Tours cannot guarantee a specific assignment. Requests for dining room seating will be accepted by the cruise staff on sailing day. Brown Infinity Tours will accept requests for dining time preference, but cannot guarantee confirmation prior to embarkation. Shore excursions may only be purchased aboard ship.
Cabin Assignment (River Cruises): Depending upon the vessel, cabin numbers may be assigned at the time of reservation. Cabin assignments will always be made available within 30 days of departure. Assignments are subject to change. We also reserve the right to amend cabin assignments onboard without prior notification. Special seating requests will be accepted by the cruise staff on sailing day. Shore excursions which are not included in the cruise package may only be purchased aboard ship unless an optional tour package is available for advance purchase.
Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all payments will be refunded. Brown Infinity Tours takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by Brown Infinity Tours) able to continue. Should Brown Infinity Tours elect to cancel a departure for any of these reasons every effort will be made to obtain refunds from suppliers, even though no guarantees can be provided on their behalf.
European River Cruises: This Agreement governs the relationship between you, the passenger, and the owner and/or operator of the river cruise ship as well as their affiliates, subsidiaries and parent companies and also their respective agents, employees, and independent contractors (collectively, the "Operator"). The provisions of the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea (1974) and the International Convention on Limitation of Liability For Maritime Claims (1976) are incorporated in this Agreement except where the terms conflict with any mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation (1988), in which case the provisions of that law or convention prevail. The Operator shall be liable in accordance with the provisions and limitations of the 1974 and 1976 Conventions which, in most cases, limit liability for death, personal injury, and lost or damaged property. 1974 limits actions to be taken within a period of two years. Notwithstanding, in no case shall an action be brought after the expiration of a period of three years from the date of disembarkation of the guest or from the date when disembarkation should have taken place, whichever is later. The Operator shall not be liable for lost or damaged valuables, except where such valuables have been deposited with it for the purpose of safe-keeping in which case the Operator shall be liable up to the limit provided for in the Conventions. Where any of the Conventions permit us to apply a deductible, Operator may apply that deductible. Nothing contained in the Agreement shall be construed to deprive the Operator of the benefit of Subtitles II and III of Title 46, United States Code, or of any other Convention, Statute or law whatsoever which might be applicable providing for exoneration from or limitation of liability.
Water Level: River water levels may cause part or the entire cruise itinerary to be operated by motor coach. If this becomes necessary, Brown Infinity Tours will endeavor to provide equal or similar services, however no tour will be canceled and no monetary compensation will be made for those changes. Neither Brown Infinity Tours nor the owners or operators of the vessels shall be liable for delay or inability to perform any condition caused by or arising from strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control.
Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. Brown Infinity Tours and the cruise ship operator are not responsible for the services provided.
Additional Terms & Conditions for Groups
Currency Fluctuations: All prices are based on current exchange rates and are subject to change. At approximately 30 days prior to final payment due date, Brown Infinity Tours will review the prices and will advise any changes resulting from currency fluctuations. We reserve the right to make adjustments until final payment is received.
Form of Payment (Groups): Check or major credit cards. Credit card charges will be accepted only upon submission of a completed Brown Infinity Tours Credit Card Form. If not one of the traveling passenger(s), the card holder must submit a copy of the front and back of the card. Credit card and online bookings are subject to a 5% surcharge for each credit card transaction (not including the initial deposit). There is a $30 fee for returned checks.
Scheduled Bus Tours: Due to the limited capacity of our tours, we will periodically review the progress of your sales and reserve the right to recall group space without names and a $100 deposit at any time.
Single Accommodations: Are on a request basis and is limited to 10% of the total number of passengers traveling.
Trade Fairs: We reserve the right to supplement the price and/or relocate the group in the event that the tour coincides with a trade fair, exhibition or other major local event affecting the normal group price for accommodations.
Air Deviations: Any passenger deviating from the group flights will be subject to the airline charges for the deviating itinerary including any variations in taxes, weekend supplements, stopover fees and other charges, in addition to a $250 per person deviation fee. Negotiated group airfares do not apply to deviating passengers nor do they apply for scheduled bus tours or other packages.
Travel Protection (Insurance): To help you handle unforeseen travel headaches, we recommend buying the Travel Protection Plan, an affordable travel insurance plan offered through. Travel Protection cannot be added after final payment.
USE OF WEB SITE: WWW.BROWNINFINITYTOURS.COM
Agreement between Customer and Brown Infinity Tours: www.browninfinitytours.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.browninfinitytours.com constitutes your agreement to all such terms, conditions, and notices.
Liability Disclaimer: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Brown Infinity Tours may make improvements or changes on this web site at any time. In no event shall Brown Infinity Tours be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising our of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites: www.browninfinitytours.com may contain hyperlinks to web sites operated by parties other than Brown Infinity Tours. Such hyperlinks are provided for your reference only. Brown Infinity Tours does not control such Web sites and is not responsible for their contents.
* Prices do not include US and foreign government airport taxes and fees of up to $350, depending upon the package, including the September 11th Security Fee of $2.50 per US enplanement, up to $10 per round-trip; passenger facility charges of $4.50 per segment, up to $18 per round-trip; federal domestic segment fee of $3.60 per segment; travel facilities tax of $8 per direction; immigration fee of $7; customs user fee of $5.50; APHIS user fee of $5; and international transportation tax of $16.10 per arrival or departure.
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