GENERAL INFORMATION
PAYMENT AND CANCELLATION POLICY
Payment
Deposit: A deposit is due at the time of reservation.
The deposit is non-refundable and non-transferable.
Full Payment: Final and complete payment is due on the date specified for each trip.
Cancellation
Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.
Cancellations made 91 to 120 days prior to departure will qualify for a full refund based on the total amount paid less a $200 administration fee and less the non-refundable/non-transferable deposit and less 5% credit card charges if applicable.
Cancellations made between 90 to 60 days prior to departure will qualify for a 50% refund based on the total amount paid less a $200 administration fee and less the non-refundable/non-transferable deposit and less 5% credit card charges if applicable.
Cancellations made between 59 to 45 days prior to departure will qualify for a 25% refund based on the total amount paid less a $200 administration fee and less the non-refundable/non-transferable deposit and less 5% credit card charges if applicable.
No refund will be issued based on the total amount paid for cancellations made 44 days prior to departure.
Air packages and airline tickets are subject to cancellation policies imposed by the airlines.
Brown Infinity Tours suggests arriving to your destination city at least one day in advance prior to cruising. (This is an additional expense) Early arrival allows you to begin your vacation more rested and relaxed. It also allows you time to tour the port of sailing. Brown Infinity Tours offers affordable, pre-cruise packages.
Airport Security Guidelines
· Arrive at the airport 2-3 hours before departure. Carry valid identification at all times.
A second photo identification may be required at some airports.
Reconfirm, if possible, your flight directly with the airline 24 to 48 hours prior to departure.
Reminder: Effective January 2007, all travel by air outside of the U.S.A. requires a passport.
· Be aware that there may be special parking and unloading restrictions. Some airports may not have curbside check-in.
· Once at the airport, be prepared to have your belongings checked by security personnel. Laptop computers and other electronic devices might require additional time to clear security.
Be aware that every airline has enforceable carry-on luggage regulations. Check with your air carrier to know their policies and regulations.
All liquids carried on board the plane must be placed inside a clear storage bag. Contact the airport for specific requirements.
· When waiting in line or sitting in the airport, always have the straps to your carry-on luggage wrapped around an arm or leg. This will prevent it from disappearing without your knowledge. Straddle your large bags or have them touching your leg so you will know if they are moved.
· Never leave your luggage unattended or under the care of a stranger. Do not accept any item from a stranger or carry any package with unknown contents.
· Upon arrival at your destination, go immediately to the baggage-claim area to pick up your luggage. Have the claim stub available. If you’re cruising, the cruise lines will generally do this for you.
· When you check your luggage, make sure that the city shown on the tag placed on your bag at airport check-in matches your destination.
- Remove old airline tags
- Be sure your luggage is clearly labeled inside and outside; (place
your name and telephone number in a prominent place on each piece of luggage)
- Put your home address on your baggage tags
- Lock your luggage if allowed, but check with the airport to avoid accidental openings due to rough handling or cabin pressure
A growing number of airports use new high-powered x-ray equipment for luggage stored in airport cargo holds. These units could damage film and computer diskettes. We recommend you transport film and diskettes in pockets or carry-on bags, which receive lower doses of x-rays.
Packing Tips
· If two people are traveling together, each should carry a different credit card. If one is lost or the magnetic strip malfunctions, you will still have a valid one.
An extra folded flight bag takes very little room, and it can be handy on your way home when you have more to carry than can be placed in your luggage.
· Pack a set of clothes appropriate for the climate of your cruise departure, so that you won’t need to wait for your bags to arrive at your cabin. You may want to include your “swim suit”, so that you can dive right into your vacation!
Wear or carry your bulky clothes on the flight if possible, rather than packing them, to create extra space in your bag.
· Pack the heaviest items such as shoes, travel alarm, hairdryer, and iron on the bottom of the suitcase where the hinges are. They will stay in place, while their weight will prevent clothing from shifting.
· Use luggage space wisely, because a full bag prevents the contents from sliding and wrinkling.
Put hosiery or socks into the toes of your shoes.
To protect your shoes, wrap them in t-shirts if you don’t have shoe bags.
Roll sweatshirts and undergarments to fill space.
Don’t roll belts. Placing them just inside the walls of your bags, running
those around the circumference take up less space.
· Don’t pack too much. An old traveler’s trick is to lay out everything you think you will need, and then consider packing half and returning the rest to your closet.
Place plastic bags over clothes to minimize wrinkling (especially ideal for silk shirts). Keep each layer as flat and as even as possible.
Bring extra plastic bags for packing swim-wear.
Minimize wrinkling by packing shirts buttoned.
Fold clothes at the waist and seam only.
· Coordinate your wardrobe around one or two basic colors. This will automatically eliminate extra clothing. Separates are best because they can be mixed or matched.
If traveling with a companion, make sure that an extra set of clothing is placed in each others luggage. In the event that one piece of luggage is delayed, one person won’t be left without clothes to wear.
· Make a list of all of your contents and carry it with you. You will need this to make a claim if your luggage is misplaced or stolen.
Always carry fragile or perishable items (including all medications) and your toiletries with you in your carry-on bag.
· Always carry valuables on your person, not in a purse or flight bag. The only other recommended place is a safe deposit box at a hotel or on a ship. Valuables include your passport, return tickets, traveler’s checks, cash money, credit cards and essential medication.
· Pack laundry soap for delicate articles. Dry cleaning is seldom available on ships. Cabin staff will arrange laundry service on all but the shortest cruises.
Liquids travel best in plastic containers. Place the containers in plastic bags before you put them into your suitcase.
· Unpack as soon as possible after you arrive on your ship or at your hotel, which helps to eliminate wrinkling. Pack and re-pack in the same order each time.
Remember on a cruise, you unpack and repack only once.
During short stays, you’ll be able to reach into your bags and find what you want without unpacking completely.
· Be prepared for unusual weather. A July cold spell or a winter heat wave can happen. Layering your clothing is a good way to be prepared, because the layers can be added or removed.
People always ask many questions about cruising: everything from weather concerns, dress codes, sea sickness, medical facilities and on-board amenities, to queries about travel documents, dining and diets, entertainment and much more. We are available to answer questions by phone, email or in person.
Please call Brown Infinity Tours toll-free at 877-469-5606. At our Philadelphia office call us at 215-509-6477 and in Atlanta our phone number is 678-488-3349. Or email us at info@browninfinitytours.com.
